To start the return process for your order, please enter your email address or phone number and the order number below.
HOW DO I RETURN?
- Enter your order number and email address in the fields above and click Start.
- Follow the instructions and select the items you want to return.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
30-DAY RETURN POLICY (UK) - 15-DAY RETURN POLICY (INTERNATIONAL)
We will gladly accept returns on all full-price items within 30 days/sale items within 14 days from time of delivery for UK customers and 15 days for international customers for both full price and sale.
- Items must be unwashed, unworn and with original tags and hygienic liner.
ARE THERE ANY CHARGES FOR RETURN?
- We offer free returns for U.K. Customers.
- For our international customers, we offer a returns service by DHL for a flat fee of £30 which is then deducted from your refund.
- Original shipping charges are non-refundable.
HOW SOON WILL I GET MY REFUND?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, then your refund will be immediately processed. The credit will automatically be returned to your original payment method, usually within 3-10 working days.