Standard orders are typically processed between 1-3 business days and shipped using the method of your choice. Pre-orders typically ship in 4-6 weeks. Expedited orders are sent same day as long the order is placed by 11am (GMT) Orders are in transit business days only. Sometimes processing may take longer, however, depending on our ability to meet the prevailing order volume. We do our very best to keep up with our stock, but due to demand, some items may be purchased on backorder and may be delayed. In the event of shipping delays for any reason we will inform you via e-mail as soon as possible.
We use Royal Mail tracked 48hrs as our standard free delivery in the UK. For both next day and same day delivery options orders have to be placed before 1pm GMT time.
Brexit update: all EU orders are sent with VAT and duties pre-paid at no extra charge for our customers.
Rest of the world / International Orders: We currently offer DHL for international orders which typically takes up to 1-3 business days. Casa Raki Limited is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you. A helpful link to calculate how much you will be charged for customs depending on your country is dutycalculator.com. Please note, however, even with these shipping methods, transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us.
For any questions about your order, please email firstname.lastname@example.org
HOW DO I RETURN?
Please contact email@example.com to notify us of your return and we will issue your return upon receipt of your item. Please allow 3-5 days for processing. Send Returns once email is confirmed to:
Unit 24 (Casa Raki) / 2A Wrentham Ave - The Tay Building / NW10 3HA / London / United Kingdom
We encourage our customers to shop consciously, returns are cause of over 15 million tonnes of carbon emission annually, hence why we don't offer free returns. We understand that international returns via local post can be expensive, so we offer a returns service by DHL for a flat fee of 30£ which it's then deducted from your refund. If you would like any advice on your order, rates for returns by country or have any questions related to fit and style of our pieces you can email us to firstname.lastname@example.org or alternatively use the live chat when available.
30 DAY RETURN POLICY (UK) - 15 DAY RETURN POLICY (INTERNATIONAL)
We will gladly accept returns on all full price items within 30 days / sale items within 15 days from time off delivery for UK customers and 15 days for international customers for both full price and sale. Items must be unwashed, unworn and with original tags and hygienic liner. If you would like an exchange please contact email@example.com and we'll be happy to help you with this free of cost. Shipping costs are non-refundable. Return handling and return shipping costs are the responsibility of the customer, please email us if you want to use our returns service.
If you have any questions, send us an email at firstname.lastname@example.org and we’ll do our best to help, we also have a live chat where our customer care team can assist with all your doubts.
We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored. Casa Raki Limited strives to ensure the security and safety of its customers and reserves the right to reject any order which raises concern. If there appear to be irregularities regarding an order, we will contact the customer before processing the order to protect their interests and ours.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
CARE FOR YOUR CASA RAKI SWIMWEAR
We recommend hand washing your clothes in cold water with the Laundress Delicate Wash or other gentle detergent. Leave out to dry under the shade. Do not put your items in the washer or dryer. We do not recommend wearing swimwear in very chlorinated water or exposing it to something that might result in a stain. In order to make the special fabric of our swimwear, we do not treat it with any chemicals to make it resistant to stains or discoloring.