FAQ / Shipping + Returns

ORDERS

Standard orders are typically processed between 1-3 business days and shipped using the method of your choice. Pre-orders typically ship in 4-6 weeks. Orders are in transit business days only. Sometimes processing may take longer, however, depending on our ability to meet the prevailing order volume. We do our very best to keep up with our stock, but due to demand, some items may be purchased on backorder and may be delayed. In the event of shipping delays for any reason we will inform you via e-mail as soon as possible.

UK orders:

We use Royal Mail 48hrs as our standard delivery in the UK. For both next day and same day delivery options orders have to be placed before 1pm GMT time. 

For next day deliver option, orders made on a Friday will be delivered on the Saturday or Monday depending on DHL. We can’t guarantee a Saturday delivery.

International Orders:

We currently offer DHL for international orders which typically takes up to 1-3 business days.Please note, however, even with these shipping methods, transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us.

All orders will display duties and taxes at checkout to prepaid. 

Any international orders refused upon delivery and returned to our warehouse, are subject to return fees and restocking fees.

 For any questions about your order, please email hello@casaraki.com

HOW DO I RETURN?

As this is our final goodbye, please note the following policy:

Effective today, all purchases are considered Final Sale. We are unable to offer returns, refunds, or exchanges on any items moving forward.

We hope these final pieces find a happy home with you and serve as a small reminder of the time we spent together. Thank you for being the best part of our journey.

With love and gratitude,

The Casa Raki Team

SIZING

If you have any questions, send us an email at hello@casaraki.com and we’ll do our best to help, we also have a live chat where our customer care team can assist with all your doubts. 

PRIVACY 

We take the most care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored. Casa Raki Limited strives to ensure the security and safety of its customers and reserves the right to reject any order which raises concerns. If there appear to be irregularities regarding an order, we will contact the customer before processing the order to protect their interests and ours.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

CARE FOR YOUR CASA RAKI PIECES

We recommend hand washing your clothes in cold water with the Laundress Delicate Wash or other gentle detergent. Leave out to dry under the shade. Do not put your items in the washer or dryer. We do not recommend wearing swimwear in very chlorinated water or exposing it to something that might result in a stain. In order to make the special fabric of our swimwear, we do not treat it with any chemicals to make it resistant to stains or discoloring.